Refund policy

Refund Policy

Refund Period

2PackBag offers a 30-day refund window from the date of purchase. If you wish to request a refund, you must initiate the process within this timeframe.

Eligibility Conditions

Refunds are available for:

  • Unopened and unused items in original condition
  • Items with all original packaging and tags attached
  • Items purchased directly from our store

Non-Refundable Items

The following items are not eligible for refund:

  • Items that show signs of use or damage caused by the customer
  • Customized or personalized products
  • Items purchased on final sale or clearance
  • Shipping and handling fees (non-refundable)

Refund Process

To request a refund:

  1. Contact our support team at supporttwopackbag@gmail.com with your order number
  2. Provide a reason for the refund
  3. Await instructions for returning the item
  4. Ship the item back to us with proper packaging
  5. Once received and inspected, refunds will be processed within 7-10 business days

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. For questions about your refund, email supporttwopackbag@gmail.com.